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From Future of Work to Future of Workers: Addressing Asymptomatic AI Harms to Foster Dignified Human-AI Interaction

  • Upol Ehsan
  • , Samir Passi
  • , Koustuv Saha
  • , Todd McNutt
  • , Mark O. Riedl
  • , Sara Alcorn

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In the future of work discourse, AI is touted as the ultimate productivity amplifier. Yet, beneath the efficiency gains lie subtle erosions of human expertise and agency. This paper shifts focus from the future of work to the future of workers by navigating the AI-as-Amplifier Paradox: AI's dual role as enhancer and eroder, simultaneously strengthening performance while eroding underlying expertise. We present a year-long study on the longitudinal use of AI in a high-stakes workplace among cancer specialists. Initial operational gains hid "intuition rust": the gradual dulling of expert judgment. These asymptomatic effects evolved into chronic harms, such as skill atrophy and identity commoditization. Building on these findings, we offer a framework for dignified Human-AI interaction co-constructed with professional knowledge workers facing AI-induced skill erosion without traditional labor protections. The framework operationalizes sociotechnical immunity through dual-purpose mechanisms that serve institutional quality goals while building worker power to detect, contain, and recover from skill erosion, and preserve human identity. Evaluated across healthcare and software engineering, our work takes a foundational step toward dignified human-AI interaction futures by balancing productivity with the preservation of human expertise.

Original languageEnglish (US)
Title of host publicationCHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems
EditorsNuria Oliver, David A. Shamma, Heloisa Candello, Pablo Cesar, Pedro Lopes, Alessandro Bozzon, Thomas Kosch, Vera Liao, Xiaojuan Ma, Valentino Artizzu, Fiona Draxler, Gustavo Lopez, Anke V. Reinschluessel, Xin Tong, Phoebe O. Toups Dugas
PublisherAssociation for Computing Machinery
ISBN (Electronic)9798400722783
DOIs
StatePublished - Apr 13 2026
Event2026 CHI Conference on Human Factors in Computing Systems, CHI 2026 - Barcelona, Spain
Duration: Apr 13 2026Apr 17 2026

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2026 CHI Conference on Human Factors in Computing Systems, CHI 2026
Country/TerritorySpain
CityBarcelona
Period4/13/264/17/26

Bibliographical note

Publisher Copyright:
© 2026 Copyright held by the owner/author(s).

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