This research utilizes computational methods to examine crisis communication scholarship from 2010 to 2020 in two studies with a census of all articles in Public Relations Review and the Journal of Public Relations Research (n = 1293 articles, 7400,685 words). Results indicate crisis scholarship has expanded beyond its prior focus on reputation repair. Situational crisis communication theory and image repair are compared in volume of scholarship and methodological affinity. Social media, SCCT, and media relations are identified as central topics within crisis communication scholarship.
Bibliographical noteFunding Information:
The authors would like to thank Elizabeth L. Toth for assistance in the conceptualization of this research trajectory and for contributions to the overall analysis in naming topics and creating clusters that enabled this follow-up study.
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- Computational methods
- Discourse of renewal
- Image repair
- Reputation repair
- Situational crisis communication theory