Factors affecting the patient

Katharine J. Head, Elisia L. Cohen

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Scopus citations


Think about all the times you’ve gone to see healthcare providers in your life. Every experience was probably slightly different. Maybe you have a primary care physician who is caring and humorous, takes the time to explain health issues to you, and even allows you to email him if you have questions. On the other hand, maybe you have a nurse practitioner who rushes through your appointment, rarely remembers your name, and is not up-to-date with the latest clinical standards for her practice. Just as there are many types of healthcare providers with different skills and personalities, there are also many different types of patients. Patient-centered health communication requires an understanding that patients encounter and enter into the healthcare system from a variety of walks of life. We cannot assume a one-size-fits-all approach to patient-provider communication because it may lead not only to poor healthcare experiences but also to poor health outcomes!.

Original languageEnglish (US)
Title of host publicationHealth Communication
Subtitle of host publicationTheory, Method, and Application
EditorsN G Harrington
Place of PublicationNew York
PublisherTaylor & Francis
Number of pages31
ISBN (Electronic)9781134063635
ISBN (Print)9780415824552
StatePublished - 2014
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2015 Taylor & Francis.


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