Exploring User Heterogeneity in Human Delegation Behavior towards AI

Andreas Fügener; Jörn Grahl; Alok Gupta; Wolfgang Ketter; Anna Taudien

Exploring User Heterogeneity in Human Delegation Behavior towards AI

Andreas Fügener, Jörn Grahl, Alok Gupta, Wolfgang Ketter, Anna Taudien

Information and Decision Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

3 Scopus citations

Abstract

As artificial intelligence (AI) can increasingly be used to support decision-making in various areas, enhancing the understanding of human-AI collaboration is more important than ever. We study delegation between humans and AI as one form of collaboration. Specifically, we investigate whether there exist distinct patterns of human delegation behavior towards AI. In a laboratory experiment, subjects performed an image classification task with 100 images to be classified. For the last 50 images, the treatment group had the option to delegate images to an AI. By performing a cluster analysis on this treatment, we find four types of delegation behavior towards AI that differ in their overall performance, delegation rate, and their accuracy of self-assessment. Our results motivate further research on delegation of humans to AI and act as a starting point to research on human collaboration with AI on an individual level.

Original language	English (US)
Title of host publication	42nd International Conference on Information Systems, ICIS 2021 TREOs
Subtitle of host publication	"Building Sustainability and Resilience with IS: A Call for Action"
Publisher	Association for Information Systems
ISBN (Electronic)	9781713893608
State	Published - 2021
Event	42nd International Conference on Information Systems: Building Sustainability and Resilience with IS: A Call for Action, ICIS 2021 TREOs - Austin, United States Duration: Dec 12 2021 → Dec 15 2021

Publication series

Name	42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action"

Conference

Conference	42nd International Conference on Information Systems: Building Sustainability and Resilience with IS: A Call for Action, ICIS 2021 TREOs
Country/Territory	United States
City	Austin
Period	12/12/21 → 12/15/21

Bibliographical note

Publisher Copyright:
© 2021 42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action". All Rights Reserved.

Keywords

Artificial Intelligence
Delegation
Human-AI Collaboration
User Behavior

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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Fügener, A., Grahl, J., Gupta, A., Ketter, W., & Taudien, A. (2021). Exploring User Heterogeneity in Human Delegation Behavior towards AI. In 42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action" (42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action"). Association for Information Systems.

Exploring User Heterogeneity in Human Delegation Behavior towards AI. / Fügener, Andreas; Grahl, Jörn; Gupta, Alok et al.
42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action". Association for Information Systems, 2021. (42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action").

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Fügener, A, Grahl, J, Gupta, A, Ketter, W & Taudien, A 2021, Exploring User Heterogeneity in Human Delegation Behavior towards AI. in 42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action". 42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action", Association for Information Systems, 42nd International Conference on Information Systems: Building Sustainability and Resilience with IS: A Call for Action, ICIS 2021 TREOs, Austin, United States, 12/12/21.

Fügener A, Grahl J, Gupta A, Ketter W, Taudien A. Exploring User Heterogeneity in Human Delegation Behavior towards AI. In 42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action". Association for Information Systems. 2021. (42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action").

Fügener, Andreas ; Grahl, Jörn ; Gupta, Alok et al. / Exploring User Heterogeneity in Human Delegation Behavior towards AI. 42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action". Association for Information Systems, 2021. (42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action").

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abstract = "As artificial intelligence (AI) can increasingly be used to support decision-making in various areas, enhancing the understanding of human-AI collaboration is more important than ever. We study delegation between humans and AI as one form of collaboration. Specifically, we investigate whether there exist distinct patterns of human delegation behavior towards AI. In a laboratory experiment, subjects performed an image classification task with 100 images to be classified. For the last 50 images, the treatment group had the option to delegate images to an AI. By performing a cluster analysis on this treatment, we find four types of delegation behavior towards AI that differ in their overall performance, delegation rate, and their accuracy of self-assessment. Our results motivate further research on delegation of humans to AI and act as a starting point to research on human collaboration with AI on an individual level.",

keywords = "Artificial Intelligence, Delegation, Human-AI Collaboration, User Behavior",

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T1 - Exploring User Heterogeneity in Human Delegation Behavior towards AI

AU - Fügener, Andreas

AU - Grahl, Jörn

AU - Gupta, Alok

AU - Ketter, Wolfgang

AU - Taudien, Anna

PY - 2021

Y1 - 2021

N2 - As artificial intelligence (AI) can increasingly be used to support decision-making in various areas, enhancing the understanding of human-AI collaboration is more important than ever. We study delegation between humans and AI as one form of collaboration. Specifically, we investigate whether there exist distinct patterns of human delegation behavior towards AI. In a laboratory experiment, subjects performed an image classification task with 100 images to be classified. For the last 50 images, the treatment group had the option to delegate images to an AI. By performing a cluster analysis on this treatment, we find four types of delegation behavior towards AI that differ in their overall performance, delegation rate, and their accuracy of self-assessment. Our results motivate further research on delegation of humans to AI and act as a starting point to research on human collaboration with AI on an individual level.

AB - As artificial intelligence (AI) can increasingly be used to support decision-making in various areas, enhancing the understanding of human-AI collaboration is more important than ever. We study delegation between humans and AI as one form of collaboration. Specifically, we investigate whether there exist distinct patterns of human delegation behavior towards AI. In a laboratory experiment, subjects performed an image classification task with 100 images to be classified. For the last 50 images, the treatment group had the option to delegate images to an AI. By performing a cluster analysis on this treatment, we find four types of delegation behavior towards AI that differ in their overall performance, delegation rate, and their accuracy of self-assessment. Our results motivate further research on delegation of humans to AI and act as a starting point to research on human collaboration with AI on an individual level.

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KW - Delegation

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M3 - Conference contribution

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ER -

Exploring User Heterogeneity in Human Delegation Behavior towards AI

Abstract

Publication series

Conference

Bibliographical note

Keywords

UN SDGs

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