Essential skills and knowledge for troubleshooting e-resources access issues in a web-scale discovery environment

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10 Scopus citations

Abstract

lectronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools, and a basic curriculum that librarians can use to both refine their own troubleshooting skills and systematically introduce those skills to others.
Original languageEnglish (US)
Pages (from-to)1
Number of pages15
JournalJournal of Electronic Resources Librarianship
Volume29
Issue number1
DOIs
StatePublished - Feb 8 2017

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