Empirical support for the Baldrige Award framework in U.S. hospitals

Susan Meyer Goldstein, Sharon B. Schweikhart

Research output: Contribution to journalReview article

67 Citations (Scopus)

Abstract

Examined are relationships among constructs in the Baldrige Award Health Care Criteria framework to investigate whether quality management systems are related to organizational results and customer satisfaction in hospitals. Measures for the 19 dimensions of the Baldrige Criteria are obtained from 220 U.S. hospitals. This study provides empirical evidence that focusing on the content addressed in the Baldrige Criteria leads hospitals to improvement on some dimensions of performance.

Original languageEnglish (US)
Pages (from-to)62-75
Number of pages14
JournalHealth Care Management Review
Volume27
Issue number1
DOIs
StatePublished - Jan 1 2002

Fingerprint

Delivery of Health Care
Baldrige Award
Empirical evidence
Quality management system
Customer satisfaction
Healthcare

Keywords

  • Baldrige Award
  • Customer satisfaction
  • Outcomes
  • Total quality management

Cite this

Empirical support for the Baldrige Award framework in U.S. hospitals. / Goldstein, Susan Meyer; Schweikhart, Sharon B.

In: Health Care Management Review, Vol. 27, No. 1, 01.01.2002, p. 62-75.

Research output: Contribution to journalReview article

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