Emotional labor demands and compensating wage differentials

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142 Scopus citations

Abstract

The concept of emotional labor demands and their effects on workers has received considerable attention in recent years, with most studies concentrating on stress, burnout, satisfaction, or other affective outcomes. This study extends the literature by examining the relationship between emotional labor demands and wages at the occupational level. Theories describing the expected effects of job demands and working conditions on wages are described. Results suggest that higher levels of emotional labor demands are associated with lower wage rates for jobs low in cognitive demands and with higher wage rates for jobs high in cognitive demands. Implications of these findings are discussed.

Original languageEnglish (US)
Pages (from-to)700-714
Number of pages15
JournalJournal of Applied Psychology
Volume89
Issue number4
DOIs
StatePublished - Aug 2004

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