TY - GEN
T1 - Effects of peer feedback on contribution
T2 - 31st Annual CHI Conference on Human Factors in Computing Systems: Changing Perspectives, CHI 2013
AU - Zhu, Haiyi
AU - Zhang, Amy
AU - He, Jiping
AU - Kraut, Robert E.
AU - Kittur, Aniket
N1 - Copyright:
Copyright 2013 Elsevier B.V., All rights reserved.
PY - 2013
Y1 - 2013
N2 - One of the most significant challenges for many online communities is increasing members' contributions over time. Prior studies on peer feedback in online communities have suggested its impact on contribution, but have been limited by their correlational nature. In this paper, we conducted a field experiment on Wikipedia to test the effects of different feedback types (positive feedback, negative feedback, directive feedback, and social feedback) on members' contribution. Our results characterize the effects of different feedback types, and suggest trade-offs in the effects of feedback between the focal task and general motivation, as well as differences in how newcomers and experienced editors respond to peer feedback. This research provides insights into the mechanisms underlying peer feedback in online communities and practical guidance to design more effective peer feedback systems.
AB - One of the most significant challenges for many online communities is increasing members' contributions over time. Prior studies on peer feedback in online communities have suggested its impact on contribution, but have been limited by their correlational nature. In this paper, we conducted a field experiment on Wikipedia to test the effects of different feedback types (positive feedback, negative feedback, directive feedback, and social feedback) on members' contribution. Our results characterize the effects of different feedback types, and suggest trade-offs in the effects of feedback between the focal task and general motivation, as well as differences in how newcomers and experienced editors respond to peer feedback. This research provides insights into the mechanisms underlying peer feedback in online communities and practical guidance to design more effective peer feedback systems.
KW - Field experiment
KW - Online communities
KW - Peer feedback
KW - Wikipedia
UR - http://www.scopus.com/inward/record.url?scp=84877962906&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84877962906&partnerID=8YFLogxK
U2 - 10.1145/2470654.2481311
DO - 10.1145/2470654.2481311
M3 - Conference contribution
AN - SCOPUS:84877962906
SN - 9781450318990
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 2253
EP - 2262
BT - CHI 2013
Y2 - 27 April 2013 through 2 May 2013
ER -