Skip to main navigation Skip to search Skip to main content

Disability-accessibility of airlines' Web sites for US reservations online

  • Charletta F. Gutierrez
  • , Constantine Loucopoulos
  • , Roger W. Reinsch

Research output: Contribution to journalArticlepeer-review

Abstract

With the number of disabled travelers continuously increasing, the airline industry is faced with the challenges associated with making online reservations accessible to the disabled. In this paper, we investigate the disability-accessibility of the online reservations systems of commercial US airline carriers, as well as, those of foreign carriers that fly to/from the US.

Original languageEnglish (US)
Pages (from-to)239-247
Number of pages9
JournalJournal of Air Transport Management
Volume11
Issue number4
DOIs
StatePublished - Jul 2005
Externally publishedYes

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

  1. SDG 10 - Reduced Inequalities
    SDG 10 Reduced Inequalities

Keywords

  • Accessibility
  • Americans with Disabilities Act
  • Disability
  • Web design

Fingerprint

Dive into the research topics of 'Disability-accessibility of airlines' Web sites for US reservations online'. Together they form a unique fingerprint.

Cite this