Disability-accessibility of airlines' Web sites for US reservations online

Charletta F. Gutierrez, Constantine Loucopoulos, Roger W Reinsch

Research output: Contribution to journalArticlepeer-review

14 Scopus citations

Abstract

With the number of disabled travelers continuously increasing, the airline industry is faced with the challenges associated with making online reservations accessible to the disabled. In this paper, we investigate the disability-accessibility of the online reservations systems of commercial US airline carriers, as well as, those of foreign carriers that fly to/from the US.

Original languageEnglish (US)
Pages (from-to)239-247
Number of pages9
JournalJournal of Air Transport Management
Volume11
Issue number4
DOIs
StatePublished - Jul 1 2005
Externally publishedYes

Keywords

  • Accessibility
  • Americans with Disabilities Act
  • Disability
  • Web design

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