Disability-accessibility of airlines' Web sites for US reservations online

Charletta F. Gutierrez, Constantine Loucopoulos, Roger W Reinsch

Research output: Contribution to journalArticlepeer-review

15 Scopus citations


With the number of disabled travelers continuously increasing, the airline industry is faced with the challenges associated with making online reservations accessible to the disabled. In this paper, we investigate the disability-accessibility of the online reservations systems of commercial US airline carriers, as well as, those of foreign carriers that fly to/from the US.

Original languageEnglish (US)
Pages (from-to)239-247
Number of pages9
JournalJournal of Air Transport Management
Issue number4
StatePublished - Jul 1 2005
Externally publishedYes


  • Accessibility
  • Americans with Disabilities Act
  • Disability
  • Web design


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