Development of a measure of resident satisfaction with the nursing home

Muriel B. Ryden, Cynthia R Gross, Kay Savik, Mariah Snyder, Heeyoung Lee Oh, Yuh Pyng Jang, Jing Jy Wang, Kathleen E Krichbaum

Research output: Contribution to journalArticlepeer-review

19 Scopus citations


A satisfaction instrument specifically designed for use with nursing home residents, the Satisfaction with the Nursing Home Instrument (SNHI), was developed and tested with a sample of 110 nursing home residents from three proprietary facilities in Minnesota. As hypothesized, significant relationships were found between SNHI scores and measures of affect (negatively associated with depression and positively associated with morale), providing support for the construct validity of the scale. The lack of a significant relationship between SNHI scores and both age and mental status confirmed the predicted divergent validity of the instrument. The alpha coefficient for the 29-item scale was 0.81.

Original languageEnglish (US)
Pages (from-to)237-245
Number of pages9
JournalResearch in Nursing and Health
Issue number3
StatePublished - Jun 2000


  • Instrument development
  • Nursing home
  • Satisfaction


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