Developing Staff Skills in E-resource Troubleshooting: Training, Assessment, and Continuous Progress

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Electronic resource troubleshooting is complex, sophisticated work that often falls to a very small number library staff, even in large institutions. Seeing a need to expand the group of staff capable of diagnosing and resolving e-resource access issues, librarians at the University of Minnesota Libraries developed a training program for E-Resource Management staff. The training program comprised a ten-part workshop, a post-workshop troubleshooting project using real-world examples drawn from user activity logs, ongoing meetings for continuous skill development, and assessment of participant knowledge levels at various stages of the training program. As a result, staff participants demonstrated an increased familiarity in troubleshooting skills and knowledge. This chapter describes the planning, design, and implementation of the training program and offers suggestions for how others might create their own training programs.
Original languageEnglish (US)
Title of host publicationReengineering the Library
Subtitle of host publicationIssues in Electronic Resources Management
EditorsGeorge Stachokas
Place of PublicationChicago
PublisherALA
Chapter13
Pages233-251
Number of pages19
ISBN (Electronic)9780838917480
ISBN (Print)9780838916216
StatePublished - 2018

Publication series

NameAn ALCTS Monograph

Fingerprint

training program
staff
resources
training offer
librarian
electronics
planning
management
knowledge
Group

Keywords

  • electronic resources
  • Access problems
  • Troubleshooting
  • Training and development
  • Assessment

Cite this

Carter, S. J., & Traill, S. (2018). Developing Staff Skills in E-resource Troubleshooting: Training, Assessment, and Continuous Progress. In G. Stachokas (Ed.), Reengineering the Library: Issues in Electronic Resources Management (pp. 233-251). (An ALCTS Monograph). Chicago: ALA.

Developing Staff Skills in E-resource Troubleshooting: Training, Assessment, and Continuous Progress. / Carter, Sunshine J; Traill, Stacie.

Reengineering the Library: Issues in Electronic Resources Management. ed. / George Stachokas. Chicago : ALA, 2018. p. 233-251 (An ALCTS Monograph).

Research output: Chapter in Book/Report/Conference proceedingChapter

Carter, SJ & Traill, S 2018, Developing Staff Skills in E-resource Troubleshooting: Training, Assessment, and Continuous Progress. in G Stachokas (ed.), Reengineering the Library: Issues in Electronic Resources Management. An ALCTS Monograph, ALA, Chicago, pp. 233-251.
Carter SJ, Traill S. Developing Staff Skills in E-resource Troubleshooting: Training, Assessment, and Continuous Progress. In Stachokas G, editor, Reengineering the Library: Issues in Electronic Resources Management. Chicago: ALA. 2018. p. 233-251. (An ALCTS Monograph).
Carter, Sunshine J ; Traill, Stacie. / Developing Staff Skills in E-resource Troubleshooting: Training, Assessment, and Continuous Progress. Reengineering the Library: Issues in Electronic Resources Management. editor / George Stachokas. Chicago : ALA, 2018. pp. 233-251 (An ALCTS Monograph).
@inbook{c29c704c76de4fdeb50bfd32403ee10d,
title = "Developing Staff Skills in E-resource Troubleshooting:: Training, Assessment, and Continuous Progress",
abstract = "Electronic resource troubleshooting is complex, sophisticated work that often falls to a very small number library staff, even in large institutions. Seeing a need to expand the group of staff capable of diagnosing and resolving e-resource access issues, librarians at the University of Minnesota Libraries developed a training program for E-Resource Management staff. The training program comprised a ten-part workshop, a post-workshop troubleshooting project using real-world examples drawn from user activity logs, ongoing meetings for continuous skill development, and assessment of participant knowledge levels at various stages of the training program. As a result, staff participants demonstrated an increased familiarity in troubleshooting skills and knowledge. This chapter describes the planning, design, and implementation of the training program and offers suggestions for how others might create their own training programs.",
keywords = "electronic resources, Access problems, Troubleshooting, Training and development, Assessment",
author = "Carter, {Sunshine J} and Stacie Traill",
year = "2018",
language = "English (US)",
isbn = "9780838916216",
series = "An ALCTS Monograph",
publisher = "ALA",
pages = "233--251",
editor = "George Stachokas",
booktitle = "Reengineering the Library",

}

TY - CHAP

T1 - Developing Staff Skills in E-resource Troubleshooting:

T2 - Training, Assessment, and Continuous Progress

AU - Carter, Sunshine J

AU - Traill, Stacie

PY - 2018

Y1 - 2018

N2 - Electronic resource troubleshooting is complex, sophisticated work that often falls to a very small number library staff, even in large institutions. Seeing a need to expand the group of staff capable of diagnosing and resolving e-resource access issues, librarians at the University of Minnesota Libraries developed a training program for E-Resource Management staff. The training program comprised a ten-part workshop, a post-workshop troubleshooting project using real-world examples drawn from user activity logs, ongoing meetings for continuous skill development, and assessment of participant knowledge levels at various stages of the training program. As a result, staff participants demonstrated an increased familiarity in troubleshooting skills and knowledge. This chapter describes the planning, design, and implementation of the training program and offers suggestions for how others might create their own training programs.

AB - Electronic resource troubleshooting is complex, sophisticated work that often falls to a very small number library staff, even in large institutions. Seeing a need to expand the group of staff capable of diagnosing and resolving e-resource access issues, librarians at the University of Minnesota Libraries developed a training program for E-Resource Management staff. The training program comprised a ten-part workshop, a post-workshop troubleshooting project using real-world examples drawn from user activity logs, ongoing meetings for continuous skill development, and assessment of participant knowledge levels at various stages of the training program. As a result, staff participants demonstrated an increased familiarity in troubleshooting skills and knowledge. This chapter describes the planning, design, and implementation of the training program and offers suggestions for how others might create their own training programs.

KW - electronic resources

KW - Access problems

KW - Troubleshooting

KW - Training and development

KW - Assessment

M3 - Chapter

SN - 9780838916216

T3 - An ALCTS Monograph

SP - 233

EP - 251

BT - Reengineering the Library

A2 - Stachokas, George

PB - ALA

CY - Chicago

ER -