Designing an Educational Website to Improve Quality of Supportive Oncology Care for Women with Ovarian Cancer: An Expert Usability Review and Analysis

Molly A. McClellan, Raghav Pavan Karumur, Rachel I Vogel, Sue V. Petzel, Julie Cragg, Daniel Chan, Julie A. Jacko, François Sainfort, Melissa A Geller

Research output: Contribution to journalArticle

5 Scopus citations

Abstract

A broad-based research team developed a Health Insurance Portability and Accountability Act (HIPAA)-compliant educational website for women with ovarian cancer to improve the quality of supportive oncology care. Prior to a randomized clinical trial of the website, initial usability testing was implemented to evaluate the website. The initial review found that 165/247 checklist items had sufficient information to allow for evaluation with the website achieving an overall score of 63%. By category, the lowest scores were for the Home Page, Task Orientation, Page Layout & Visual Design, and Help, Feedback & Error Tolerance. Major issues thought to potentially impede actual usage were prioritized in redevelopment and the second usability review, conducted by the same expert, saw an improvement in scores. Incorporating usability concepts from the start of development, fulfilling the positive expectations of end-users, and identifying the technical and personal factors that optimize use may greatly enhance the usage of health websites.

Original languageEnglish (US)
Pages (from-to)297-307
Number of pages11
JournalInternational journal of human-computer interaction
Volume32
Issue number4
DOIs
StatePublished - Apr 2 2016

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