Customer service 2.0: Where social computing meets customer relations

Research output: Contribution to specialist publicationArticle

3 Scopus citations

Abstract

Social computing is moving customer relations from private spaces into the public space.

Original languageEnglish (US)
Pages93-95
Number of pages3
Volume45
No11
Specialist publicationComputer
DOIs
StatePublished - Nov 26 2012

Keywords

  • Facebook
  • social computing
  • social networks

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