Customer service 2.0: Where social computing meets customer relations

Frank Bi; Joseph A Konstan

doi:10.1109/MC.2012.370

Customer service 2.0: Where social computing meets customer relations

Frank Bi, Joseph A Konstan

Computer Science and Engineering

Research output: Contribution to specialist publication › Article

4 Scopus citations

Abstract

Social computing is moving customer relations from private spaces into the public space.

Original language	English (US)
Pages	93-95
Number of pages	3
Volume	45
No	11
Specialist publication	Computer
DOIs	https://doi.org/10.1109/MC.2012.370
State	Published - 2012

Keywords

Facebook
social computing
social networks

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10.1109/MC.2012.370

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title = "Customer service 2.0: Where social computing meets customer relations",

abstract = "Social computing is moving customer relations from private spaces into the public space.",

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author = "Frank Bi and Konstan, {Joseph A}",

year = "2012",

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language = "English (US)",

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pages = "93--95",

journal = "Computer",

issn = "0018-9162",

publisher = "IEEE Computer Society",

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AU - Konstan, Joseph A

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Customer service 2.0: Where social computing meets customer relations

Abstract

Keywords

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