Coordination and beyond: Social functions of groups in open content production

Andrea Forte, Niki Kittur, Vanessa Larco, Haiyi Zhu, Amy Bruckman, Robert E. Kraut

Research output: Chapter in Book/Report/Conference proceedingConference contribution

38 Scopus citations


We report on a study of the English edition of Wikipedia in which we used a mixed methods approach to understand how nested organizational structures called WikiProjects support collaboration. We first conducted two rounds of interviews with a total of 20 Wikipedians to understand how WikiProjects function and what it's like to participate in them from the perspective of Wikipedia editors. We then used a quantitative approach to further explore interpretations that arose from the qualitative data. Our analysis of these data together demonstrates how WikiProjects not only help Wikipedians coordinate tasks and produce articles, but also support community members and small groups of editors in important ways such as: providing a place to find collaborators, socialize and network; protecting editors' work; and structuring opportunities to contribute.

Original languageEnglish (US)
Title of host publicationCSCW'12 - Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work
Number of pages10
StatePublished - 2012
EventACM 2012 Conference on Computer Supported Cooperative Work, CSCW'12 - Seattle, WA, United States
Duration: Feb 11 2012Feb 15 2012

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW


OtherACM 2012 Conference on Computer Supported Cooperative Work, CSCW'12
Country/TerritoryUnited States
CitySeattle, WA


  • groupwork
  • open content
  • peer production
  • wikipedia
  • wikiprojects

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