Content is king, leadership lags: Effects of prior experience on newcomer retention and productivity in online production groups

Raghav Pavan Karumur; Bowen Yu; Haiyi Zhu; Joseph A. Konstan

doi:10.1145/3173574.3174080

Content is king, leadership lags: Effects of prior experience on newcomer retention and productivity in online production groups

Raghav Pavan Karumur, Bowen Yu, Haiyi Zhu, Joseph A. Konstan

Computer Science and Engineering

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

8 Scopus citations

Abstract

Organizers of online groups often struggle to recruit members who can most effectively carry out the group's activities and remain part of the group over time. In a study of a sample of 30,000 new editors belonging to 1,054 English WikiProjects, we empirically examine the effects of generalized prior work-productivity experience (measured by overall prior article edits), prior leadership experience (measured by overall prior project edits), and localized prior work-productivity experience (measured by pre-joining article edits on a project) on early retention and productivity. We find that (1)generalized prior work-productivity experience is positively associated with retention, but negatively associated with productivity (2) prior leadership experience is negatively associated with both retention and productivity, and (3) localized prior workproductivity experience is positively associated with both retention and productivity within that focal project. We then discuss implications to inform the designs of early interventions aimed at group success.

Original language	English (US)
Title of host publication	CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
Subtitle of host publication	Engage with CHI
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450356206, 9781450356213
DOIs	https://doi.org/10.1145/3173574.3174080
State	Published - Apr 20 2018
Event	2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 - Montreal, Canada Duration: Apr 21 2018 → Apr 26 2018

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings
Volume	2018-April

Other

Other	2018 CHI Conference on Human Factors in Computing Systems, CHI 2018
Country/Territory	Canada
City	Montreal
Period	4/21/18 → 4/26/18

Bibliographical note

Publisher Copyright:
© 2018 Copyright is held by the owner/author(s).

Keywords

Learning transfer
Newcomers
Online communities
Online groups
Peer production
Prior experience
Productivity
Resocialization
Retention
Subgroups
WikiProjects
Wikipedia
Withdrawal

Publisher link

10.1145/3173574.3174080

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Karumur, R. P., Yu, B., Zhu, H., & Konstan, J. A. (2018). Content is king, leadership lags: Effects of prior experience on newcomer retention and productivity in online production groups. In CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI (Conference on Human Factors in Computing Systems - Proceedings; Vol. 2018-April). Association for Computing Machinery. https://doi.org/10.1145/3173574.3174080

Content is king, leadership lags: Effects of prior experience on newcomer retention and productivity in online production groups. / Karumur, Raghav Pavan; Yu, Bowen; Zhu, Haiyi et al.
CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI. Association for Computing Machinery, 2018. (Conference on Human Factors in Computing Systems - Proceedings; Vol. 2018-April).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Karumur, RP, Yu, B, Zhu, H & Konstan, JA 2018, Content is king, leadership lags: Effects of prior experience on newcomer retention and productivity in online production groups. in CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI. Conference on Human Factors in Computing Systems - Proceedings, vol. 2018-April, Association for Computing Machinery, 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, Montreal, Canada, 4/21/18. https://doi.org/10.1145/3173574.3174080

Karumur RP, Yu B, Zhu H , Konstan JA. Content is king, leadership lags: Effects of prior experience on newcomer retention and productivity in online production groups. In CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI. Association for Computing Machinery. 2018. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3173574.3174080

Karumur, Raghav Pavan ; Yu, Bowen ; Zhu, Haiyi et al. / Content is king, leadership lags : Effects of prior experience on newcomer retention and productivity in online production groups. CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI. Association for Computing Machinery, 2018. (Conference on Human Factors in Computing Systems - Proceedings).

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Content is king, leadership lags: Effects of prior experience on newcomer retention and productivity in online production groups

Abstract

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