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Comparing importance-performance analysis and three-factor theory in assessing rider satisfaction with transit
Jason Cao
, Xiaoshu Cao
Urban & Regional Planning
Research output
:
Contribution to journal
›
Article
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peer-review
56
Scopus citations
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Keyphrases
Three-factor Theory
100%
Importance-performance Analysis
100%
Rider Satisfaction
100%
Service Attributes
80%
Bus Rapid Transit
60%
Improvement Proposal
60%
Metro Transit
40%
China
20%
Transit Agency
20%
Quality of Service
20%
Transit Ridership
20%
Satisfaction Survey
20%
Customer Service
20%
Spatial Coverage
20%
Dummy Variable
20%
Station Stops
20%
Service Reliability
20%
Importance Grid
20%
Implicit Importance
20%
Engineering
Performance Analysis
100%
Metro
40%
Quality of Service
20%
Comfort Service
20%
Social Sciences
Bus
100%
Quality of Service
16%
Cell Excitability
16%
China
16%