TY - JOUR
T1 - Communication with patients and families as a global determinant of health
T2 - Lessons from care of children with special health care needs
AU - Glad-Timmons, Jenni
AU - Potter, Teddie
PY - 2016/1/1
Y1 - 2016/1/1
N2 - Until recently, patients and families were not considered by all providers to be valued members of the health care team. Many providers made decisions away from the bedside and then told the patient and family what they could expect from the plan of care. This top-down approach is not limited to one country or culture but reflects an attitude prevalent in biomedicine around the globe. However, the paradigm is beginning to shift. Skyrocketing health care costs have prompted value-based purchasing, in which third-party payment is linked to patient outcomes and satisfaction. Providers and health care organizations are scrambling for evidence-based models to improve communication and other satisfaction-related criteria. This article proposes that teaching patients and families use of the Situation/Background/Assessment/Recommendations (SBAR) tool, traditionally used among health care professionals, will improve communication, enhance patient and family satisfaction, and potentially improve patient outcomes overall. The SBAR4Patients project demonstrates the positive impact SBAR can have on parents of chronically ill children.
AB - Until recently, patients and families were not considered by all providers to be valued members of the health care team. Many providers made decisions away from the bedside and then told the patient and family what they could expect from the plan of care. This top-down approach is not limited to one country or culture but reflects an attitude prevalent in biomedicine around the globe. However, the paradigm is beginning to shift. Skyrocketing health care costs have prompted value-based purchasing, in which third-party payment is linked to patient outcomes and satisfaction. Providers and health care organizations are scrambling for evidence-based models to improve communication and other satisfaction-related criteria. This article proposes that teaching patients and families use of the Situation/Background/Assessment/Recommendations (SBAR) tool, traditionally used among health care professionals, will improve communication, enhance patient and family satisfaction, and potentially improve patient outcomes overall. The SBAR4Patients project demonstrates the positive impact SBAR can have on parents of chronically ill children.
KW - Children with special health care needs
KW - Communication
KW - Patient satisfaction
KW - Patient- and family-centered care
KW - Situation/background/assessment/recommendations (SBAR)
UR - http://www.scopus.com/inward/record.url?scp=85059969831&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85059969831&partnerID=8YFLogxK
U2 - 10.1891/1078-4535.22.4.276
DO - 10.1891/1078-4535.22.4.276
M3 - Article
C2 - 29195542
AN - SCOPUS:85059969831
SN - 1078-4535
VL - 22
SP - 276
EP - 282
JO - Creative nursing
JF - Creative nursing
IS - 4
ER -