Collaboration via e-mail and internet relay chat: Understanding time and technology

Ann H Duin, Ray Archee

Research output: Contribution to journalArticlepeer-review

13 Scopus citations


The purpose of this preliminary study was to structure and begin to study how collaborators working across distance perceive and use e-mail and Internet Relay Chat (IRC) to facilitate their collaboration and decision-making processes. Students from the University of Western Sydney and the University of Minnesota worked in pairs to respond to four decision-making scenarios over a 4-week period. Using e-mail, students came to a decision more quickly than with the use of IRC, and when IRC was slow, students reverted to a series of rapid-fire e-mail messages to facilitate their work. Students appreciated the cross-cultural experience; however, they struggled to create a shared communicative context via the Internet.

Original languageEnglish (US)
Pages (from-to)402-412
Number of pages11
JournalTechnical Communication
Issue number4
StatePublished - Dec 1 1996


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