Children asking questions: Speech interface reformulations and personification preferences

Svetlana Yarosh, Stryker Thompson, Kathleen Watson, Alice Chase, Ashwin Senthilkumar, Ye Yuan, A. J.Bernheim Brush

Research output: Chapter in Book/Report/Conference proceedingConference contribution

8 Citations (Scopus)

Abstract

The pervasive availability of voice assistants may support children in finding answers to informational queries by re-moving the literacy requirements of text search (e.g., typing, spelling). However, most such systems are not de-signed for the specific needs and preferences of children and may struggle with understanding the intent of their questions. In our investigation, we observed 87 children and 27 adults interacting with three Wizard-of-Oz speech inter-faces to arrive at answers to questions that required reformulation. We found that many children and some adults required help to reach an effective question reformulation. We report the common types of reformulations (both effective and ineffective ones). We also compared three versions of speech interfaces with different approaches to referring to itself (personification) and to the participant (naming personalization). We found that children preferred personified interfaces, but naming personalization did not affect preference. We connect our findings to implications for design of speech systems for families.

Original languageEnglish (US)
Title of host publicationIDC 2018 - Proceedings of the 2018 ACM Conference on Interaction Design and Children
PublisherAssociation for Computing Machinery, Inc
Pages300-312
Number of pages13
ISBN (Electronic)9781450351522
DOIs
StatePublished - Jun 19 2018
Event17th ACM Conference on Interaction Design and Children, IDC 2018 - Trondheim, Norway
Duration: Jun 19 2018Jun 22 2018

Publication series

NameIDC 2018 - Proceedings of the 2018 ACM Conference on Interaction Design and Children

Other

Other17th ACM Conference on Interaction Design and Children, IDC 2018
CountryNorway
CityTrondheim
Period6/19/186/22/18

Fingerprint

personalization
assistant
Availability
literacy
Literacy

Keywords

  • Children
  • Family
  • Information seeking
  • Personalization
  • Personification
  • Search
  • Speech interfaces
  • Voice assistants

Cite this

Yarosh, S., Thompson, S., Watson, K., Chase, A., Senthilkumar, A., Yuan, Y., & Brush, A. J. B. (2018). Children asking questions: Speech interface reformulations and personification preferences. In IDC 2018 - Proceedings of the 2018 ACM Conference on Interaction Design and Children (pp. 300-312). (IDC 2018 - Proceedings of the 2018 ACM Conference on Interaction Design and Children). Association for Computing Machinery, Inc. https://doi.org/10.1145/3202185.3202207

Children asking questions : Speech interface reformulations and personification preferences. / Yarosh, Svetlana; Thompson, Stryker; Watson, Kathleen; Chase, Alice; Senthilkumar, Ashwin; Yuan, Ye; Brush, A. J.Bernheim.

IDC 2018 - Proceedings of the 2018 ACM Conference on Interaction Design and Children. Association for Computing Machinery, Inc, 2018. p. 300-312 (IDC 2018 - Proceedings of the 2018 ACM Conference on Interaction Design and Children).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Yarosh, S, Thompson, S, Watson, K, Chase, A, Senthilkumar, A, Yuan, Y & Brush, AJB 2018, Children asking questions: Speech interface reformulations and personification preferences. in IDC 2018 - Proceedings of the 2018 ACM Conference on Interaction Design and Children. IDC 2018 - Proceedings of the 2018 ACM Conference on Interaction Design and Children, Association for Computing Machinery, Inc, pp. 300-312, 17th ACM Conference on Interaction Design and Children, IDC 2018, Trondheim, Norway, 6/19/18. https://doi.org/10.1145/3202185.3202207
Yarosh S, Thompson S, Watson K, Chase A, Senthilkumar A, Yuan Y et al. Children asking questions: Speech interface reformulations and personification preferences. In IDC 2018 - Proceedings of the 2018 ACM Conference on Interaction Design and Children. Association for Computing Machinery, Inc. 2018. p. 300-312. (IDC 2018 - Proceedings of the 2018 ACM Conference on Interaction Design and Children). https://doi.org/10.1145/3202185.3202207
Yarosh, Svetlana ; Thompson, Stryker ; Watson, Kathleen ; Chase, Alice ; Senthilkumar, Ashwin ; Yuan, Ye ; Brush, A. J.Bernheim. / Children asking questions : Speech interface reformulations and personification preferences. IDC 2018 - Proceedings of the 2018 ACM Conference on Interaction Design and Children. Association for Computing Machinery, Inc, 2018. pp. 300-312 (IDC 2018 - Proceedings of the 2018 ACM Conference on Interaction Design and Children).
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