Care Partner’s Experience with Care Received in the Emergency Department

Peter L.T. Hoonakker; Pascale Carayon; Nicole E. Werner; Paula V.W. Dail; Kathryn L. Wust; Rachel Rutkowski; Hanna J. Barton; Brian W. Patterson; Manish N. Shah; Michael S. Pulia; Sheryl A. Krause; Denise Buckley; Jennifer Hankwitz; Rebecca Schwei; Rebecca K. Green; Ly Hoang; Barbara J. King

doi:10.1007/978-3-031-32198-6_12

Care Partner’s Experience with Care Received in the Emergency Department

Peter L.T. Hoonakker, Pascale Carayon, Nicole E. Werner, Paula V.W. Dail, Kathryn L. Wust, Rachel Rutkowski, Hanna J. Barton, Brian W. Patterson, Manish N. Shah, Michael S. Pulia, Sheryl A. Krause, Denise Buckley, Jennifer Hankwitz, Rebecca Schwei, Rebecca K. Green, Ly Hoang, Barbara J. King

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Abstract

Patient satisfaction is becoming increasingly viewed as a key component of high-quality care. The literature has shown relationships between high patient satisfaction and improved patient and hospital outcomes, including profitability (Kelley et al. 2014; Richter and Muhlestein 2017). During their journey, patients are often accompanied by a significant other, family member or friend (care partner) when they go to a medical setting to receive care. Although very important in the patient work system, we know relatively little about who these care partners are and how they experience the care the patient receives. In this study, we examine the experience of care partners of older patients who present to the emergency department (ED) with a fall.

Original language	English (US)
Title of host publication	Springer Series in Design and Innovation
Publisher	Springer Nature
Pages	113-119
Number of pages	7
DOIs	https://doi.org/10.1007/978-3-031-32198-6_12
State	Published - 2024
Externally published	Yes

Publication series

Name	Springer Series in Design and Innovation
Volume	30
ISSN (Print)	2661-8184
ISSN (Electronic)	2661-8192

Bibliographical note

Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

Keywords

Care partner
Emergency care
Falls
Older patients
Patient safety

Publisher link

10.1007/978-3-031-32198-6_12

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Hoonakker, P. L. T., Carayon, P., Werner, N. E., Dail, P. V. W., Wust, K. L., Rutkowski, R., Barton, H. J., Patterson, B. W., Shah, M. N., Pulia, M. S., Krause, S. A., Buckley, D., Hankwitz, J., Schwei, R., Green, R. K., Hoang, L., & King, B. J. (2024). Care Partner’s Experience with Care Received in the Emergency Department. In Springer Series in Design and Innovation (pp. 113-119). (Springer Series in Design and Innovation; Vol. 30). Springer Nature. https://doi.org/10.1007/978-3-031-32198-6_12

Hoonakker, PLT, Carayon, P, Werner, NE, Dail, PVW, Wust, KL, Rutkowski, R, Barton, HJ, Patterson, BW, Shah, MN, Pulia, MS, Krause, SA, Buckley, D, Hankwitz, J, Schwei, R, Green, RK, Hoang, L & King, BJ 2024, Care Partner’s Experience with Care Received in the Emergency Department. in Springer Series in Design and Innovation. Springer Series in Design and Innovation, vol. 30, Springer Nature, pp. 113-119. https://doi.org/10.1007/978-3-031-32198-6_12

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abstract = "Patient satisfaction is becoming increasingly viewed as a key component of high-quality care. The literature has shown relationships between high patient satisfaction and improved patient and hospital outcomes, including profitability (Kelley et al. 2014; Richter and Muhlestein 2017). During their journey, patients are often accompanied by a significant other, family member or friend (care partner) when they go to a medical setting to receive care. Although very important in the patient work system, we know relatively little about who these care partners are and how they experience the care the patient receives. In this study, we examine the experience of care partners of older patients who present to the emergency department (ED) with a fall.",

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author = "Hoonakker, {Peter L.T.} and Pascale Carayon and Werner, {Nicole E.} and Dail, {Paula V.W.} and Wust, {Kathryn L.} and Rachel Rutkowski and Barton, {Hanna J.} and Patterson, {Brian W.} and Shah, {Manish N.} and Pulia, {Michael S.} and Krause, {Sheryl A.} and Denise Buckley and Jennifer Hankwitz and Rebecca Schwei and Green, {Rebecca K.} and Ly Hoang and King, {Barbara J.}",

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year = "2024",

doi = "10.1007/978-3-031-32198-6_12",

language = "English (US)",

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AU - Werner, Nicole E.

AU - Dail, Paula V.W.

AU - Wust, Kathryn L.

AU - Rutkowski, Rachel

AU - Barton, Hanna J.

AU - Patterson, Brian W.

AU - Shah, Manish N.

AU - Pulia, Michael S.

AU - Krause, Sheryl A.

AU - Buckley, Denise

AU - Hankwitz, Jennifer

AU - Schwei, Rebecca

AU - Green, Rebecca K.

AU - Hoang, Ly

AU - King, Barbara J.

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AB - Patient satisfaction is becoming increasingly viewed as a key component of high-quality care. The literature has shown relationships between high patient satisfaction and improved patient and hospital outcomes, including profitability (Kelley et al. 2014; Richter and Muhlestein 2017). During their journey, patients are often accompanied by a significant other, family member or friend (care partner) when they go to a medical setting to receive care. Although very important in the patient work system, we know relatively little about who these care partners are and how they experience the care the patient receives. In this study, we examine the experience of care partners of older patients who present to the emergency department (ED) with a fall.

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KW - Emergency care

KW - Falls

KW - Older patients

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Care Partner’s Experience with Care Received in the Emergency Department

Abstract

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