Business planning practices of family-owned firms within a quality framework

Sharon M. Danes, Johnben Teik Cheok Loy, Kathryn Stafford

Research output: Contribution to journalArticlepeer-review

50 Scopus citations


Study purpose is to investigate the contribution of an integrated, interfunctional approach to quality management, inclusive of family/business interface management, to the success of 572 small family firms, using multiple measures of success (congruity and business revenues). A positive customer reputation was the most important business goal for 44.6 percent of firms. Interface and business management significantly explained business revenue and congruity between business and family while controlling for owner and business characteristics. Family/business interface management explained 9.7 percent of congruity variance and 8.2 percent of gross revenue variance, whereas business management explained 3.3 percent of congruity variance and 2.2 percent of gross revenue variance.

Original languageEnglish (US)
Pages (from-to)395-421
Number of pages27
JournalJournal of Small Business Management
Issue number3
StatePublished - Jul 1 2008

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