Bodies of knowledge for research in behavioral operations

Elliot Bendoly, Rachel Croson, Paulo Goncalves, Kenneth Schultz

Research output: Contribution to journalArticlepeer-review

265 Scopus citations


Whenever intrepid researchers venture into new terrain, they find that they require knowledge outside of their formal training. This paper reviews bodies of knowledge for operations management (OM) researchers interested in the new area of Behavioral Operations. We highlight theoretical constructs and empirical phenomena from cognitive psychology, social psychology, group dynamics, and system dynamics. We also provide a guide for where to go to learn more about each body of knowledge. Our overall goal is to lower the startup costs for new researchers in Behavioral Operations.

Original languageEnglish (US)
Pages (from-to)434-452
Number of pages19
JournalProduction and Operations Management
Issue number4
StatePublished - Jul 1 2010
Externally publishedYes


  • Biases
  • Feedback
  • Groupthink
  • Heuristics
  • Motivation


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