TY - BOOK
T1 - Best practices and new perspectives in service science and management
AU - De Pablos, Patricia Ordóñez
AU - Tennyson, Robert D.
PY - 2013/4/30
Y1 - 2013/4/30
N2 - Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organizations, and a multi-disciplinary approach is ideal to establish full understanding of these systems. Best Practices and New Perspectives in Service Science and Management provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services. This book is essential for researchers and practitioners in the fields of computer science, software management, and engineering.
AB - Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organizations, and a multi-disciplinary approach is ideal to establish full understanding of these systems. Best Practices and New Perspectives in Service Science and Management provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services. This book is essential for researchers and practitioners in the fields of computer science, software management, and engineering.
UR - http://www.scopus.com/inward/record.url?scp=84944065545&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84944065545&partnerID=8YFLogxK
U2 - 10.4018/978-1-4666-3894-5
DO - 10.4018/978-1-4666-3894-5
M3 - Book
SN - 9781466638976
SN - 9781466638952
BT - Best practices and new perspectives in service science and management
PB - IGI Global
CY - Hershey, PA
ER -