Best practices and new perspectives in service science and management

Patricia Ordóñez De Pablos, Robert D. Tennyson

Research output: Book/ReportBook

1 Scopus citations


Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organizations, and a multi-disciplinary approach is ideal to establish full understanding of these systems. Best Practices and New Perspectives in Service Science and Management provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services. This book is essential for researchers and practitioners in the fields of computer science, software management, and engineering.

Original languageEnglish (US)
Place of PublicationHershey, PA
PublisherIGI Global
Number of pages392
ISBN (Print)9781466638976, 9781466638952
StatePublished - Apr 30 2013


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