Firefighter’s job tasks require intensive physical work and involve a range of movements in a wide variety of hazardous environments and thermal conditions. It is thus critical that personal protective equipment allows firefighters to perform their duties with minimal limitations and maximum safety. However, many studies have shown concerns regarding turnout gear fit and comfort. This paper presents preliminary results of an in-progress study, for which the main goal is to develop design solutions to Portuguese firefighters’ protective equipment. With the aim of identifying specific needs from this population, a pilot study was conducted in northern Portugal. Data were collected through an online survey and a semi-structured interview, which allowed a deeper understanding of issues encountered. Findings from this pilot study served as a guide to adjust the study and provided insights to recommend an ergonomic redesign of firefighters’ gear.