Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns

Necati Ertekin, Michael E. Ketzenberg, Gregory R. Heim

Research output: Contribution to journalArticlepeer-review

28 Scopus citations

Fingerprint

Dive into the research topics of 'Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns'. Together they form a unique fingerprint.

Keyphrases

Economics, Econometrics and Finance

Social Sciences