TY - JOUR
T1 - Applying the IPA-Kano model to examine environmental correlates of residential satisfaction
T2 - A case study of Xi'an
AU - Yin, Jiangbin
AU - Cao, Xinyu Jason
AU - Huang, Xiaoyan
AU - Cao, Xiaoshu
N1 - Publisher Copyright:
© 2015 Elsevier Ltd.
PY - 2016/4/1
Y1 - 2016/4/1
N2 - Many studies have examined the impacts of neighborhood characteristics on residential satisfaction. However, because their performance is not connected with their importance in residential choice, community planners have yet to know which characteristics need to be prioritized for neighborhood improvements. Using the 2014 data from Xi'an, China, to examine environmental correlates of residential satisfaction, this study pioneers the application of importance-performance analysis and three-factor theory for a joint evaluation of importance and performance. It classifies neighborhood characteristics into basic factors, performance factors, and excitement factors for urban, suburban, and exurban neighborhoods. By considering their performance, it further identifies development priorities for neighborhood self-improvement and the priorities for competition among different neighborhoods. These priorities allow local governments to deploy scarce resources to improve residential satisfaction of existing residents and attract more residents.
AB - Many studies have examined the impacts of neighborhood characteristics on residential satisfaction. However, because their performance is not connected with their importance in residential choice, community planners have yet to know which characteristics need to be prioritized for neighborhood improvements. Using the 2014 data from Xi'an, China, to examine environmental correlates of residential satisfaction, this study pioneers the application of importance-performance analysis and three-factor theory for a joint evaluation of importance and performance. It classifies neighborhood characteristics into basic factors, performance factors, and excitement factors for urban, suburban, and exurban neighborhoods. By considering their performance, it further identifies development priorities for neighborhood self-improvement and the priorities for competition among different neighborhoods. These priorities allow local governments to deploy scarce resources to improve residential satisfaction of existing residents and attract more residents.
KW - Customer satisfaction
KW - Importance-performance analysis
KW - Land use
KW - Quality of life
KW - Three-factor theory
UR - http://www.scopus.com/inward/record.url?scp=84953889035&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84953889035&partnerID=8YFLogxK
U2 - 10.1016/j.habitatint.2015.12.013
DO - 10.1016/j.habitatint.2015.12.013
M3 - Article
AN - SCOPUS:84953889035
SN - 0197-3975
VL - 53
SP - 461
EP - 472
JO - Habitat International
JF - Habitat International
ER -
