An invisible hand in employee service creativity: Customer empowering behaviors

Yuntao Dong, Hui Liao, Aichia Chuang, Jing Zhou, Elizabeth M. Campbell-Bush

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations
Original languageEnglish (US)
Title of host publicationAcademy of Management 2012 Annual Meeting, AOM 2012
PublisherAcademy of Management
Pages1738-1743
Number of pages6
DOIs
StatePublished - Jan 1 2012
Event72nd Annual Meeting of the Academy of Management, AOM 2012 - Boston, United States
Duration: Aug 7 2012Aug 10 2012

Other

Other72nd Annual Meeting of the Academy of Management, AOM 2012
CountryUnited States
CityBoston
Period8/7/128/10/12

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