Alternative date entry technologies and settings: Impact on worker attitudes and behavior

Blake Ives, Norman L. Chervany

Research output: Contribution to journalArticlepeer-review

3 Scopus citations

Abstract

Changes in technology and the movement of key entry functions into user areas are altering the traditional work environment. These changes can effect worker attitudes and associated behaviors, such as absenteeism and productivity. This study examines the effect of differences in key entry settings and technologies on perceived job characteristics and worker attitudes and behaviors. The results are based upon a study of 350 operators working in 87 key entry environments drawn from 29 organizations. It is found that new technologies and the movement of key entry into user areas affect perceived task characteristics, including task significance, autonomy, and feedback from the job. Job satisfaction, worker motivation, absenteeism, and productivity are also influenced (but to a lesser degree) by changes in key entry technology and setting. The implications of the findings for the design of key entry equipment and jobs are discussed. The conclusion is drawn that designers of key entry technologies and environments will benefit from a knowledge of the dimensions comprising meaningful work.

Original languageEnglish (US)
Pages (from-to)37-47
Number of pages11
JournalInformation and Management
Volume6
Issue number1
DOIs
StatePublished - 1983

Bibliographical note

Copyright:
Copyright 2018 Elsevier B.V., All rights reserved.

Keywords

  • absenteeism
  • attitudes
  • data entry
  • job characteristics
  • job design
  • job satisfaction
  • key entry
  • motivation
  • productivity
  • task design

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