Actionable email intent modeling with reparametrized rnNs ∗†

Chu Cheng Lin, Michael Gamon, Dongyeop Kang, Patrick Pantel

Research output: Chapter in Book/Report/Conference proceedingConference contribution

8 Scopus citations

Abstract

Emails in the workplace are often intentional calls to action for its recipients. We propose to annotate these emails for what action its recipient will take. We argue that our approach of action-based annotation is more scalable and theory-agnostic than traditional speech-act-based email intent annotation, while still carrying important semantic and pragmatic information. We show that our action-based annotation scheme achieves good inter-annotator agreement. We also show that we can leverage threaded messages from other domains, which exhibit comparable intents in their conversation, with domain adaptive Rainbow(Recurrently AttentIve Neural Bag-Of-Words). On a collection of datasets consisting of IRC, Reddit, and email, our reparametrized RNNs outperform common multitask/multidomain approaches on several speech act related tasks. We also experiment with a minimally supervised scenario of email recipient action classification, and find the reparametrized RNNs learn a useful representation.

Original languageEnglish (US)
Title of host publication32nd AAAI Conference on Artificial Intelligence, AAAI 2018
PublisherAAAI press
Pages4856-4864
Number of pages9
ISBN (Electronic)9781577358008
StatePublished - 2018
Externally publishedYes
Event32nd AAAI Conference on Artificial Intelligence, AAAI 2018 - New Orleans, United States
Duration: Feb 2 2018Feb 7 2018

Publication series

Name32nd AAAI Conference on Artificial Intelligence, AAAI 2018

Other

Other32nd AAAI Conference on Artificial Intelligence, AAAI 2018
Country/TerritoryUnited States
CityNew Orleans
Period2/2/182/7/18

Bibliographical note

Publisher Copyright:
Copyright © 2018, Association for the Advancement of Artificial Intelligence (www.aaai.org). All rights reserved.

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