A window into our patron's needs: Analyzing data from chat transcripts

Keyphrases

• Chat Transcripts 100%
• Patron Needs 100%
• Chat Reference 100%
• Chat Reference Services 100%
• University of Minnesota 50%
• Twin Cities 50%
• Library Services 50%
• Knowledge-how 50%
• Question Type 50%
• Web Collection 50%
• Reference Transactions 50%
• Data Analyzing 50%
• Specific Items 50%

Social Sciences

• Reference Service 100%
• Web Site 50%
• Libraries 50%
• Know How 50%