A time-based perspective on emotion regulation in emotional-labor performance

Michelle K. Duffy; Jason D. Shaw; Jenny M. Hoobler; Bennett J. Tepper

doi:10.1108/S0742-7301(2010)0000029005

A time-based perspective on emotion regulation in emotional-labor performance

Michelle K. Duffy, Jason D. Shaw, Jenny M. Hoobler, Bennett J. Tepper

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Research output: Contribution to journal › Article › peer-review

9 Scopus citations

Abstract

We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about outcomes such as performance, health, and antisocial behavior and that these effects differ in shorter- and longer-time windows. We discuss the theoretical implications and address the strengths and limitations of our approach.

Original language	English (US)
Pages (from-to)	87-113
Number of pages	27
Journal	Research in Personnel and Human Resources Management
Volume	29
DOIs	https://doi.org/10.1108/S0742-7301(2010)0000029005
State	Published - Dec 1 2010

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abstract = "We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about outcomes such as performance, health, and antisocial behavior and that these effects differ in shorter- and longer-time windows. We discuss the theoretical implications and address the strengths and limitations of our approach.",

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AU - Shaw, Jason D.

AU - Hoobler, Jenny M.

AU - Tepper, Bennett J.

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AB - We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about outcomes such as performance, health, and antisocial behavior and that these effects differ in shorter- and longer-time windows. We discuss the theoretical implications and address the strengths and limitations of our approach.

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JO - Research in Personnel and Human Resources Management

JF - Research in Personnel and Human Resources Management

ER -

A time-based perspective on emotion regulation in emotional-labor performance

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