A time-based perspective on emotion regulation in emotional-labor performance

Michelle K. Duffy, Jason D. Shaw, Jenny M. Hoobler, Bennett J. Tepper

Research output: Contribution to journalArticlepeer-review

8 Scopus citations

Abstract

We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about outcomes such as performance, health, and antisocial behavior and that these effects differ in shorter- and longer-time windows. We discuss the theoretical implications and address the strengths and limitations of our approach.

Original languageEnglish (US)
Pages (from-to)87-113
Number of pages27
JournalResearch in Personnel and Human Resources Management
Volume29
DOIs
StatePublished - Dec 1 2010

Fingerprint Dive into the research topics of 'A time-based perspective on emotion regulation in emotional-labor performance'. Together they form a unique fingerprint.

Cite this