Abstract
We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about outcomes such as performance, health, and antisocial behavior and that these effects differ in shorter- and longer-time windows. We discuss the theoretical implications and address the strengths and limitations of our approach.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 87-113 |
| Number of pages | 27 |
| Journal | Research in Personnel and Human Resources Management |
| Volume | 29 |
| DOIs | |
| State | Published - 2010 |