A Snapshot of Patients’ Perceptions of Oncology Providers’ Cultural Competence

Maureen P. Davey, Roberta Waite, Ana Nuñez, Alba Niño, Karni Kissil

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


In this paper, we describe an anonymous cross-sectional survey with a sample of 100 racially diverse adult oncology patients using a newly developed patient-reported measure of providers’ cultural competence, the Physicians’ Cultural Competence for Patient Satisfaction Scale (PCCPS) [1, 2], which was developed using a US midwestern sample of primary care patients. Our primary aims were to examine the reliability of the PCCPS in a more racially diverse urban oncology clinical setting and to identify salient domains of oncology provider cultural competence based on patient-reported satisfaction with direct clinical encounters. Results suggest that patient-reported satisfaction was significantly associated with one of the four domains measured by the PCCPS, physician’s patient-centered cultural competence (r = 0.40, p = 0.01), and female patients were more satisfied (t (91) = 5.23, p = 0.02). The PCCPS demonstrated good reliability in an urban diverse cancer patient population. Results help to inform the development of clinical tools that can improve oncology providers’ cultural competency.

Original languageEnglish (US)
Pages (from-to)657-664
Number of pages8
JournalJournal of Cancer Education
Issue number4
StatePublished - Dec 2014
Externally publishedYes


  • Cancer health disparities
  • Clinical tools
  • Cultural sensitivity
  • Patients’ perceptions of cultural competence


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