A service positioning matrix

David A. Collier; Susan M. Meyer

doi:10.1108/01443579810236647

A service positioning matrix

David A. Collier, Susan M. Meyer

Supply Chain and Operations

Research output: Contribution to journal › Review article › peer-review

81 Scopus citations

Original language	English (US)
Pages (from-to)	1223-1244
Number of pages	22
Journal	International Journal of Operations and Production Management
Volume	18
Issue number	12
DOIs	https://doi.org/10.1108/01443579810236647
State	Published - 1998

Keywords

Process focus
Service
Systems design

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10.1108/01443579810236647

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@article{4a7f4b22c9f040deb52d561a6e727e0f,

title = "A service positioning matrix",

keywords = "Process focus, Service, Systems design",

author = "Collier, {David A.} and Meyer, {Susan M.}",

year = "1998",

doi = "10.1108/01443579810236647",

language = "English (US)",

volume = "18",

pages = "1223--1244",

journal = "International Journal of Operations and Production Management",

issn = "0144-3577",

publisher = "Emerald Group Publishing Ltd.",

number = "12",

}

TY - JOUR

T1 - A service positioning matrix

AU - Collier, David A.

AU - Meyer, Susan M.

PY - 1998

Y1 - 1998

KW - Process focus

KW - Service

KW - Systems design

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U2 - 10.1108/01443579810236647

DO - 10.1108/01443579810236647

M3 - Review article

AN - SCOPUS:0001662069

SN - 0144-3577

VL - 18

SP - 1223

EP - 1244

JO - International Journal of Operations and Production Management

JF - International Journal of Operations and Production Management

IS - 12

ER -

A service positioning matrix

Keywords

Publisher link

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