A service positioning matrix

David A. Collier, Susan M. Meyer

Research output: Contribution to journalReview article

74 Citations (Scopus)
Original languageEnglish (US)
Pages (from-to)1223-1244
Number of pages22
JournalInternational Journal of Operations and Production Management
Volume18
Issue number12
DOIs
StatePublished - Dec 1 1998

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Systems analysis
Positioning
System design

Keywords

  • Process focus
  • Service
  • Systems design

Cite this

A service positioning matrix. / Collier, David A.; Meyer, Susan M.

In: International Journal of Operations and Production Management, Vol. 18, No. 12, 01.12.1998, p. 1223-1244.

Research output: Contribution to journalReview article

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