A Model for Optimal Delivery Time Guarantees

Arthur V. Hill; Julie M. Hays; Eitan Naveh

doi:10.1177/109467050023003

A Model for Optimal Delivery Time Guarantees

Arthur V. Hill, Julie M. Hays, Eitan Naveh

Supply Chain and Operations

Research output: Contribution to journal › Article › peer-review

30 Scopus citations

Abstract

This article formulates a model for finding the optimal delivery time performance guarantee. The expected profit model is solved to find a closed-form expression for the optimal delivery time promise. The simple, yet powerful model gives new insights into performance service guarantees in general and delivery time guarantees in particular.

Original language	English (US)
Pages (from-to)	254-264
Number of pages	11
Journal	Journal of Service Research
Volume	2
Issue number	3
DOIs	https://doi.org/10.1177/109467050023003
State	Published - Feb 2000

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title = "A Model for Optimal Delivery Time Guarantees",

abstract = "This article formulates a model for finding the optimal delivery time performance guarantee. The expected profit model is solved to find a closed-form expression for the optimal delivery time promise. The simple, yet powerful model gives new insights into performance service guarantees in general and delivery time guarantees in particular.",

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A Model for Optimal Delivery Time Guarantees

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