A Model for Optimal Delivery Time Guarantees

Arthur V. Hill, Julie M. Hays, Eitan Naveh

Research output: Contribution to journalArticlepeer-review

28 Scopus citations


This article formulates a model for finding the optimal delivery time performance guarantee. The expected profit model is solved to find a closed-form expression for the optimal delivery time promise. The simple, yet powerful model gives new insights into performance service guarantees in general and delivery time guarantees in particular.

Original languageEnglish (US)
Pages (from-to)254-264
Number of pages11
JournalJournal of Service Research
Issue number3
StatePublished - Feb 2000


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