A model for managing service encounters for neo-luxury consumers

Keyphrases

• Asian Consumers 33%
• Consumer Market 66%
• Customer Request 66%
• Design Methodology 33%
• Employee Perceptions 33%
• Employee Treatment 33%
• Global Consumers 33%
• Intangible Elements 33%
• Intangible Services 33%
• Luxury Brand Management 33%
• Luxury Brands 66%
• Luxury Consumers 100%
• Luxury Goods 33%
• Perceived Legitimacy 66%
• Service Delivery Systems 33%
• Service Encounter 100%
• Service Firms 33%
• Service Provider 33%
• Social Class 66%
• Social Evaluation 33%
• Theoretical Modeling 33%
• Theoretical Relationship 33%
• Trading up 33%

Social Sciences

• Brand Management 14%
• Health Care Delivery 14%
• Luxuries 100%
• Luxury Goods 14%
• Service Provider 14%
• Social Class 28%