A Delphi study of the future of new technology research in public relations

Michael L. Kent, Adam J. Saffer

Research output: Contribution to journalArticlepeer-review

65 Scopus citations


New technology has dramatically expanded over the past decade. New features on websites, powerful mobile devices, and the subsequent restructuring of news services have dramatically changed the profession. This study sought to learn about the broader issues of technology, and forecast trends in online communication technologies. In an effort to learn what technology professionals outside of public relations know about new technology and social media, this study used a Delphi methodology and solicited the participation of technology professionals from computer science, professional writing, communication studies, art, business, music and other areas. The first two rounds of the Delphi findings are reported and suggest that public relations professionals need to broaden their understanding of new technology to consider social and relational issues, rather than the current focus on practice.

Original languageEnglish (US)
Pages (from-to)568-576
Number of pages9
JournalPublic Relations Review
Issue number3
StatePublished - Sep 2014
Externally publishedYes


  • Delphi
  • Futurism
  • Issues management
  • New technology
  • Public relations
  • Trends


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