Librarians, in order to survive and succeed, must be selfish in their quest for improvement, but also unselfish in their approach to recognizing the needs of their patrons. Process mapping and needs assessment, two specific tools, are examined in this chapter and are recommended to improve the way librarians work with, understand, and address the needs of an increasingly diverse community of patrons. Moreover, the growing demand by management and constituents for libraries to increase efficiency and demonstration value will be more easily dealt with once these practices have been instilled. We will be called to act; these tools will more fully prepare us to act wisely based upon meaningful input.
|Original language||English (US)|
|Title of host publication||The Machiavellian Librarian|
|Subtitle of host publication||Winning Allies, Combating Budget Cuts, and Influencing Stakeholders|
|Number of pages||17|
|State||Published - Apr 2014|
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- Business intelligence
- Market research
- Needs assessment
- Process map
- User experience