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Research Output 1996 2019

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Review article
2002
9 Citations (Scopus)

A thing of the past?

Collier, D. A., Goldstein, S. M. & Wilson, D. D., Oct 1 2002, In : Quality Progress. 35, 10, p. 97-104 8 p.

Research output: Contribution to journalReview article

66 Citations (Scopus)

Empirical support for the Baldrige Award framework in U.S. hospitals

Goldstein, S. M. & Schweikhart, S. B., Jan 1 2002, In : Health Care Management Review. 27, 1, p. 62-75 14 p.

Research output: Contribution to journalReview article

Delivery of Health Care
Baldrige Award
Empirical evidence
Quality management system
Customer satisfaction
1998
75 Citations (Scopus)

A service positioning matrix

Collier, D. A. & Goldstein, S. M., Dec 1 1998, In : International Journal of Operations and Production Management. 18, 12, p. 1223-1244 22 p.

Research output: Contribution to journalReview article

Systems analysis
Positioning
System design