19962019

Research output per year

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Article
2019

Historical Supplier Performance and Strategic Relationship Dissolution: Unintentional but Serious Supplier Error as a Moderator

Chen, Y. S., Rungtusanatham, M. J. & Goldstein, S. M., Dec 1 2019, In : Decision Sciences. 50, 6, p. 1224-1258 35 p.

Research output: Contribution to journalArticle

6 Scopus citations
2018

Civilian-military pooling of health care resources in haiti: A theory of complementarities perspective

Naor, M., Dey, A., Goldstein, S. M. & Rosen, Y., Jan 1 2018, In : International Journal of Production Research. 56, 21, p. 6741-6757 17 p.

Research output: Contribution to journalArticle

7 Scopus citations
2017

Service operations: what’s next?

Field, J. M., Victorino, L., Buell, R. W., Dixon, M. J., Meyer Goldstein, S., Menor, L. J., Pullman, M. E., Roth, A. V., Secchi, E. & Zhang, J. J., Jan 1 2017, In : Journal of Service Management. 29, 1, p. 55-97 43 p.

Research output: Contribution to journalArticle

13 Scopus citations

Service operations: what have we learned?

Victorino, L., Field, J. M., Buell, R. W., Dixon, M. J., Meyer Goldstein, S., Menor, L. J., Pullman, M. E., Roth, A. V., Secchi, E. & Zhang, J. J., Jan 1 2017, In : Journal of Service Management. 29, 1, p. 39-54 16 p.

Research output: Contribution to journalArticle

7 Scopus citations
2014

The culture-effectiveness link in a manufacturing context: A resource-based perspective

Naor, M., Jones, J. S., Bernardes, E. S., Goldstein, S. M. & Schroeder, R., 2014, In : Journal of World Business. 49, 3, p. 321-331 11 p.

Research output: Contribution to journalArticle

6 Scopus citations
2013

Impact of standards adoption on healthcare transaction performance: The case of HIPAA

Iossifova, A. R. & Meyer-Goldstein, S., Jan 1 2013, In : International Journal of Production Economics. 141, 1, p. 277-285 9 p.

Research output: Contribution to journalArticle

13 Scopus citations

Theorizing through metaphorical transfer in OM/SCM research: Divorce as a metaphor for strategic buyer-supplier relationship dissolution

Chen, Y. S., Rungtusanatham, M. J., Goldstein, S. M. & Koerner, A. F., Jan 1 2013, In : Journal of Operations Management. 31, 7-8, p. 579-586 8 p.

Research output: Contribution to journalArticle

12 Scopus citations
2012

Ten years after: Interference of hospital slack in process performance benefits of quality practices

Goldstein, S. M. & Iossifova, A. R., Jan 1 2012, In : Journal of Operations Management. 30, 1-2, p. 44-54 11 p.

Research output: Contribution to journalArticle

29 Scopus citations
2008

Explaining anomalous high performance in a health care supply shain

Shah, R., Goldstein, S. M., Unger, B. T. & Henry, T. D., Nov 1 2008, In : Decision Sciences. 39, 4, p. 759-789 31 p.

Research output: Contribution to journalArticle

64 Scopus citations

The role of culture as driver of quality management and performance: Infrastructure versus core quality practices

Naor, M., Goldstein, S. M., Linderman, K. W. & Schroeder, R. G., Nov 1 2008, In : Decision Sciences. 39, 4, p. 671-702 32 p.

Research output: Contribution to journalArticle

158 Scopus citations
2006

A methodology for constructing collective causal maps

Scavarda, A. J., Bouzdine-Chameeva, T., Goldstein, S. M., Hays, J. M. & Hill, A. V., May 1 2006, In : Decision Sciences. 37, 2, p. 263-283 21 p.

Research output: Contribution to journalArticle

44 Scopus citations
442 Scopus citations
2005

Linking publicness to operations management practices: A study of quality management practices in hospitals

Goldstein, S. M. & Naor, M., Feb 2005, In : Journal of Operations Management. 23, 2 SPEC. ISS., p. 209-228 20 p.

Research output: Contribution to journalArticle

51 Scopus citations
2004

Performance Effects of Physicians’ Involvement in Hospital Strategic Decisions

Goldstein, S. M. & Ward, P. T., May 2004, In : Journal of Service Research. 6, 4, p. 361-372 12 p.

Research output: Contribution to journalArticle

34 Scopus citations

The role of clinical and process quality in achieving patient satisfaction in hospitals

Marley, K. A., Collier, D. A. & Goldstein, S. M., Jan 1 2004, In : Decision Sciences. 35, 3, p. 349-369 21 p.

Research output: Contribution to journalArticle

98 Scopus citations
2003
68 Scopus citations
2002
74 Scopus citations

The effect of location, strategy, and operations technology on hospital performance

Goldstein, S. M., Ward, P. T., Leong, G. K. & Butler, T. W., Feb 1 2002, In : Journal of Operations Management. 20, 1, p. 63-75 13 p.

Research output: Contribution to journalArticle

61 Scopus citations

The service concept: The missing link in service design research?

Goldstein, S. M., Johnston, R., Duffy, J. A. & Rao, J., Apr 1 2002, In : Journal of Operations Management. 20, 2, p. 121-134 14 p.

Research output: Contribution to journalArticle

415 Scopus citations
2001

An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria

Meyer, S. M. & Collier, D. A., Jul 2001, In : Journal of Operations Management. 19, 4, p. 403-426 24 p.

Research output: Contribution to journalArticle

176 Scopus citations
2000

An empirical comparison of service matrices

Collier, D. A. & Goldstein, S. M., Dec 1 2000, In : International Journal of Operations and Production Management. 20, 6, p. 705-729 25 p.

Research output: Contribution to journalArticle

24 Scopus citations
1998
12 Scopus citations