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Research Output 1996 2019

2019

Historical Supplier Performance and Strategic Relationship Dissolution: Unintentional but Serious Supplier Error as a Moderator

Chen, Y. S., Rungtusanatham, M. J. & Goldstein, S. M., Jan 1 2019, In : Decision Sciences.

Research output: Contribution to journalArticle

Moderators
Dissolution
Suppliers
Moderator
Supplier performance
1 Citation (Scopus)
Suppliers
Developing countries
Factory
Bangladesh
Working conditions
2018
6 Citations (Scopus)

Civilian-military pooling of health care resources in haiti: A theory of complementarities perspective

Naor, M., Dey, A., Goldstein, S. M. & Rosen, Y., Jan 1 2018, In : International Journal of Production Research. 56, 21, p. 6741-6757 17 p.

Research output: Contribution to journalArticle

Health care
Disasters
Earthquakes
Resources
Disaster
2017
7 Citations (Scopus)

Service operations: what have we learned?

Victorino, L., Field, J. M., Buell, R. W., Dixon, M. J., Meyer Goldstein, S., Menor, L. J., Pullman, M. E., Roth, A. V., Secchi, E. & Zhang, J. J., Jan 1 2017, In : Journal of Service Management. 29, 1, p. 39-54 16 p.

Research output: Contribution to journalArticle

services
Service operations
literature review
type of article
Service management
10 Citations (Scopus)

Service operations: what’s next?

Field, J. M., Victorino, L., Buell, R. W., Dixon, M. J., Meyer Goldstein, S., Menor, L. J., Pullman, M. E., Roth, A. V., Secchi, E. & Zhang, J. J., Jan 1 2017, In : Journal of Service Management. 29, 1, p. 55-97 43 p.

Research output: Contribution to journalArticle

Service operations
services
methodology
Service management
Empirical research
2014
6 Citations (Scopus)

The culture-effectiveness link in a manufacturing context: A resource-based perspective

Naor, M., Jones, J. S., Bernardes, E. S., Goldstein, S. M. & Schroeder, R., 2014, In : Journal of World Business. 49, 3, p. 321-331 11 p.

Research output: Contribution to journalArticle

Resource-based perspective
Manufacturing
Competitive advantage
Organizational culture
Resource-based view of the firm
2013
13 Citations (Scopus)

Impact of standards adoption on healthcare transaction performance: The case of HIPAA

Iossifova, A. R. & Meyer-Goldstein, S., Jan 1 2013, In : International Journal of Production Economics. 141, 1, p. 277-285 9 p.

Research output: Contribution to journalArticle

Health insurance
Electronic data interchange
Industry
Portability
Healthcare
12 Citations (Scopus)

Theorizing through metaphorical transfer in OM/SCM research: Divorce as a metaphor for strategic buyer-supplier relationship dissolution

Chen, Y. S., Rungtusanatham, M. J., Goldstein, S. M. & Koerner, A. F., Jan 1 2013, In : Journal of Operations Management. 31, 7-8, p. 579-586 8 p.

Research output: Contribution to journalArticle

Supply chain management
Dissolution
Supply chains
Testing
Divorce
2012
28 Citations (Scopus)

Ten years after: Interference of hospital slack in process performance benefits of quality practices

Goldstein, S. M. & Iossifova, A. R., Jan 1 2012, In : Journal of Operations Management. 30, 1-2, p. 44-54 11 p.

Research output: Contribution to journalArticle

Quality management
Total quality management
Availability
Interference
Process performance
2008
60 Citations (Scopus)

Explaining anomalous high performance in a health care supply shain

Shah, R., Goldstein, S. M., Unger, B. T. & Henry, T. D., Nov 1 2008, In : Decision Sciences. 39, 4, p. 759-789 31 p.

Research output: Contribution to journalArticle

Health care
Supply chains
High performance
Healthcare
Supply chain
149 Citations (Scopus)

The role of culture as driver of quality management and performance: Infrastructure versus core quality practices

Naor, M., Goldstein, S. M., Linderman, K. W. & Schroeder, R. G., Nov 1 2008, In : Decision Sciences. 39, 4, p. 671-702 32 p.

Research output: Contribution to journalArticle

Quality management
Quality management practices
Decision making
Manufacturing performance
Organizational culture
2006
43 Citations (Scopus)

A methodology for constructing collective causal maps

Scavarda, A. J., Bouzdine-Chameeva, T., Goldstein, S. M., Hays, J. M. & Hill, A. V., May 1 2006, In : Decision Sciences. 37, 2, p. 263-283 21 p.

Research output: Contribution to journalArticle

Managers
Large scale systems
Causal maps
Methodology
Risk management
419 Citations (Scopus)
Management science
Operations management
Management research
Structural equation modeling
Testing
2005
50 Citations (Scopus)

Linking publicness to operations management practices: A study of quality management practices in hospitals

Goldstein, S. M. & Naor, M., Jan 1 2005, In : Journal of Operations Management. 23, 2 SPEC. ISS., p. 209-228 20 p.

Research output: Contribution to journalArticle

Quality management
Regression analysis
Operations management
Quality management practices
Management practices
2004
34 Citations (Scopus)

Performance Effects of Physicians’ Involvement in Hospital Strategic Decisions

Goldstein, S. M. & Ward, P. T., Jan 1 2004, In : Journal of Service Research. 6, 4, p. 361-372 12 p.

Research output: Contribution to journalArticle

physician
performance
Decision making
decision making
Strategic decisions
95 Citations (Scopus)

The role of clinical and process quality in achieving patient satisfaction in hospitals

Marley, K. A., Collier, D. A. & Goldstein, S. M., Jun 1 2004, In : Decision Sciences. 35, 3, p. 349-368 20 p.

Research output: Contribution to journalArticle

Health care
Managers
Process quality
Patient satisfaction
2003
67 Citations (Scopus)
Personnel
Customer satisfaction
Service encounter
Service strategy
Employee development
2002
72 Citations (Scopus)
Supply chain management
Information systems
Supply chains
Information technology
Exploratory study
9 Citations (Scopus)

A thing of the past?

Collier, D. A., Goldstein, S. M. & Wilson, D. D., Oct 1 2002, In : Quality Progress. 35, 10, p. 97-104 8 p.

Research output: Contribution to journalReview article

67 Citations (Scopus)

Empirical support for the Baldrige Award framework in U.S. hospitals

Goldstein, S. M. & Schweikhart, S. B., Jan 1 2002, In : Health Care Management Review. 27, 1, p. 62-75 14 p.

Research output: Contribution to journalReview article

Delivery of Health Care
Baldrige Award
Empirical evidence
Quality management system
Customer satisfaction
59 Citations (Scopus)

The effect of location, strategy, and operations technology on hospital performance

Goldstein, S. M., Ward, P. T., Leong, G. K. & Butler, T. W., Feb 1 2002, In : Journal of Operations Management. 20, 1, p. 63-75 13 p.

Research output: Contribution to journalArticle

Hospital performance
Location strategy
Hospital beds
Consolidation
Managers
405 Citations (Scopus)

The service concept: The missing link in service design research?

Goldstein, S. M., Johnston, R., Duffy, J. A. & Rao, J., Apr 1 2002, In : Journal of Operations Management. 20, 2, p. 121-134 14 p.

Research output: Contribution to journalArticle

Design research
Service design
Planning
Recovery
Service development
2001
173 Citations (Scopus)

An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria

Goldstein, S. M. & Collier, D. A., Jan 1 2001, In : Journal of Operations Management. 19, 4, p. 403-426 24 p.

Research output: Contribution to journalArticle

Health care
Personnel
Strategic planning
Customer satisfaction
Quality management
2000
24 Citations (Scopus)

An empirical comparison of service matrices

Collier, D. A. & Goldstein, S. M., Dec 1 2000, In : International Journal of Operations and Production Management. 20, 6, p. 705-729 25 p.

Research output: Contribution to journalArticle

Statistical methods
Positioning
Statistical analysis
Causation
Service process
1998
74 Citations (Scopus)

A service positioning matrix

Collier, D. A. & Goldstein, S. M., Dec 1 1998, In : International Journal of Operations and Production Management. 18, 12, p. 1223-1244 22 p.

Research output: Contribution to journalReview article

Systems analysis
Positioning
System design
12 Citations (Scopus)
Quality of Health Care
Health Care Sector
health care
industry
quality management

Service matrix: Preliminary analysis

Collier, D. A. & Goldstein, S. M., Jan 1 1998, p. 1495-1497. 3 p.

Research output: Contribution to conferencePaper

Marketing
Managers
1996

How location, strategy, and technology influence hospital performance

Meyer, S. M., Ward, P. T., Leong, G. K. & Butler, T. W., Dec 1 1996, p. 1570-1572. 3 p.

Research output: Contribution to conferencePaper

Marketing
Location strategy
Hospital performance
Urban areas
Factors