Necati Ertekin

20182019
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Fingerprint The Fingerprint is created by mining the titles and abstracts of the person's research outputs and projects/funding awards to create an index of weighted terms from discipline-specific thesauri.

Sales Engineering & Materials Science
Personnel Engineering & Materials Science
Customer satisfaction Engineering & Materials Science
Retailers Business & Economics
Industry Engineering & Materials Science
Salesperson Business & Economics
Revenue Business & Economics
Costs Business & Economics

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 2018 2019

1 Citation (Scopus)

Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns

Ertekin, N., Ketzenberg, M. E. & Heim, G. R., Jan 1 2019, (Accepted/In press) In : Production and Operations Management.

Research output: Contribution to journalArticle

Sales
Industry
Retail services
Service quality
Salesperson
1 Citation (Scopus)

On the profitability of stacked discounts: Identifying revenue and cost effects of discount framing

Ertekin, N., Shulman, J. D. & Chen, H. A., Mar 1 2019, In : Marketing Science. 38, 2, p. 317-342 26 p.

Research output: Contribution to journalArticle

Profitability
Revenue
Discount
Costs
Retailers
6 Citations (Scopus)

Immediate and Long-Term Benefits of In-Store Return Experience

Ertekin, N., Jan 2018, In : Production and Operations Management. 27, 1, p. 121-142 22 p.

Research output: Contribution to journalArticle

Sales
Personnel
Customer satisfaction
Retailers
Purchase