Necati Ertekin

20182020

Research output per year

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Research Output

Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns

Ertekin, N., Ketzenberg, M. E. & Heim, G. R., May 1 2020, In : Production and Operations Management. 29, 5, p. 1232-1255 24 p.

Research output: Contribution to journalArticle

  • 2 Scopus citations

    On the profitability of stacked discounts: Identifying revenue and cost effects of discount framing

    Ertekin, N., Shulman, J. D. & Chen, H. A., Mar 1 2019, In : Marketing Science. 38, 2, p. 317-342 26 p.

    Research output: Contribution to journalArticle

  • 1 Scopus citations

    Immediate and Long-Term Benefits of In-Store Return Experience

    Ertekin, N., Jan 2018, In : Production and Operations Management. 27, 1, p. 121-142 22 p.

    Research output: Contribution to journalArticle

  • 9 Scopus citations