Teaching Staff to Troubleshoot e-Resources: Practical Processes to Develop Troubleshooting Training

Description

E-resource troubleshooting is a complex and time-consuming activity. With multiple systems and access pathways involved, effective problem-solving requires a sophisticated bundle of knowledge, skills, and tools. How can librarians and staff become effective and efficient troubleshooters? Through hands-on activities and group discussions, workshop participants will learn several practical approaches to documenting their e-resource access environment, systems, and troubleshooting methods, then create a framework for developing context-appropriate troubleshooting training.

Presenters will cover foundational troubleshooting concepts and tools and help participants understand how to apply those concepts and tools in their own discovery and access environments. Participants will also learn how to evaluate training effectiveness and strategies for practical reinforcement of troubleshooting techniques and skills.

The presenters work in an Alma/Primo discovery environment, but this workshop is intended to be system-agnostic. Participants will leave this session with frameworks to develop training specific to their own environments.

Period	Oct 31 2023 → Nov 2 2023
Held at	Electronic Resources & Libraries, United States
Degree of Recognition	National